Communication Skills
Getting the Message Across with Your Pen, Your Mouse or Your Voice!
- Learn when to use the appropriate medium for communication
- How body language effects communication
- How to use short presentations to maximum benefit
- How to be an effective communicator using minimum words
and maximum message!
- Learn the differences between the written and the
spoken word
Dealing With Difficult People Who Really Aren’t so Difficult!
- Learn about the types of people that “push your
buttons” and how to most productively deal with your reactions
first, then
- Learn how to deal with those people who cause you to
react with frustration, anger, intimidation, etc.
- Learn a technique that helps you deal with even the
most difficult person, professionally or personally
- Understand that it is your reaction to people that
is more important than who the people actually are
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