Conflict Management
Conflict Management for Core Staff
This is a highly interactive program that enables participants to work through conflict creatively and collaboratively. Specific attention is given to:
- How to not take things personally, how to remain focused even in the middle of conflict
- Each participant's particular style of conflict management and its consequences
- Communication skills to use when there is conflict
- A 4-step decision-making process, "The 4-L's", that gives participants a road map to resolve conflict
- A creative, fun-filled format about a difficult topic
Conflict Management for Team Leaders and Managers
This class offers people who lead others skills to both resolve conflicts with others as well as mediation skills to help others resolve their issues. The focus of this program is:
- How to deal with conflict that occurs with staff, peers, senior managers, customers and vendors
- Insight about each participant's particular style of conflict management and its consequences
- Communication skills that assist the manager with problem-solving and acting as a role model for others
- A 4-step decision-making process, "The 4-L's", that gives participants a road map to resolve conflict
- How to serve as a mediator of conflict, assisting others resolve their issues collaboratively and professionally
Conflict Management and Customer Service
- How to provide service to your customers and not get taken off track by difficult people
- How to keep your focus on the issue and not on the person
- How to resolve conflicts with clients without making anyone “wrong”
- How to remain calm and focused in the face of challenging customers
Customized Conflict Management Programs
- Contact us for customized programs
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Email: Teambuilding@TheWorkingCircle.com |